Lumberjack Feud

Taking care of guests and staff remains the top focus now that they’re open again. They are carefully following guidelines released by the state of Tennessee as well as implementing the following new policies & procedures to help prevent the spread of COVID-19.

Customer screening

1. Have you been in close contact with a confirmed case of COVID-19?
2. Are you experiencing a cough, shortness of breath or sore throat?
3. Have you had a fever in the last 48 hours?
4. Have you had a new loss of taste or smell?
5. Have you had vomiting or diarrhea in the last 24 hours?

Contactless Check-In
How they’re handling cleaning

• They’ve increased cleaning procedures throughout the park and high-touch areas will be cleaned every two hours.

• They’ve added more sanitization stations throughout the park to help keep activity surfaces clean.

• They’ve increased our gear cleaning frequency and added organized gear rotation for used gear to limit exposure.

Face masks and fever testing

All customers will be asked the following questions before arrival. If your answer is “yes” to any of the following they would kindly ask that you reschedule or cancel your reservation for the safety of staff and other guests.

Guests are encouraged to call ahead or book online to reduce touch points. The box office doors will be open to improve ventilation and reduce touch points as well. For the Adventure Park, they also ask that you check your confirmation email for a link to fill out your individual waivers on your own devices within 24 hours of your activity time. If you aren’t able to do this on your own device, they will have QR codes onsite to scan with your personal device.

They also ask for guests to please pay with debit or credit cards to limit cash handling for staff.

All staff members will be required to wear a mask or face covering over their nose and mouth in line with the best practices given by the CDC.

Staff will also be fever tested daily before every shift and be required to stay home if experiencing any COVID-19 related symptoms.

Guests are encouraged to wear their own masks but it is not required to participate.

Yes, the facilities are fully accessible for individuals with special needs. If any members of your party have a wheelchair or other special needs, please make note of this when making your reservation so we may accommodate you.

No, but ADA certified service animals are welcomed.

Yes!  The outdoor arena was built with guest comfort in mind and is heated and cooled when necessary.

A request for refund must be given in writing a minimum of 48 hours prior to show time.  

A full refund will be given once it has been determined that the Travel Voucher has not been redeemed, and that the written notice was given in a timely manner.  This process may take up to 7 days to complete.  

A request for a refund must be submitted in writing to CUSTOMER SERVICE at [email protected]